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Introduction


Royal African Discoveries is one of South Africa’s leading privately owned tour operators and DMCs. Over the past eighteen years, the company has built a reputation for service excellence, personalised service and innovative experience-based tours.

 

Operational Efficiency


Widely respected for its precision and efficiency, Royal African Discoveries should be your first choice when selecting a tour operator in Southern Africa.

A dedicated and experienced Royal African Discoveries team is always on hand to take care of the traveler's every need. Our team has extensive knowledge of the whole southern African region (not just South Africa) and has personally experienced the products and properties we recommend. The team is also familiar with the requirements of very diverse markets from all the corners of the world.

To go the extra mile has become second nature at Royal African Discoveries. A meet and greet service is provided to all guests arriving at Johannesburg or Cape Town International airports and all our clients have access to a 24-hour assistance number.

Our transport providers all have impeccable operational records and carry the required public liability insurance. Reputable and service-orientated hotel groups and suppliers (such as restaurants, sightseeing providers and guides) are selected with the utmost care to ensure that the tour programme delivers a top quality experience.

 

Royal African Discoveries is a national member of SATSA (The Southern Africa Tourism Association). SATSA acts as benchmark organisation for credibility and quality within the South African Tourism industry.

 

SATSA

 

Associate Companies


Discoveries Worldwide is a specialist Boutique Outbound Tour Operator offering tour options to a number of niche destinations tailored to specific requests.

 

General Terms & Conditions


Royal African Discoveries undertakes to provide all services offered subject to the terms and conditions set out below:

 

Bookings and Payment:


Upon booking a non-refundable deposit of 10% of the tour cost is immediately payable to Royal African Discoveries. Final payment is due no less than 6 weeks prior to arrival. Full payment is due immediately for all bookings made less than 6 weeks prior to arrival. Payments can be made either by telegraphic transfer or credit card. A service fee of 4% is applicable on all credit card payments.

 

Cancellation Fees:


The following fees will apply in the event of cancellation:


  1. Less than 6 weeks prior to departure - 40% of total cost
  2. Less than 4 weeks prior to departure - 60% of total cost
  3. Less than 2 weeks prior to departure - 100% of total cost

All cancellations must be made in writing to Royal African Discoveries. In certain cases more strict cancellation conditions apply to e.g. game lodges and hotels in Botswana. Travel arrangements in these cases are subject to booking conditions and cancellation provisions of the supplier.

 

Rates:


Royal African Discoveries reserve the right to change the rates at any time before your booking is made. Rates are subject to adjustment in the event of changes in Value Added Tax, airfares or hotel charges. Rates are quoted in South African Rand (ZAR) or US Dollars as per our rate list. Please note applicable currency.

 

Changes Or Alterations:


Royal African Discoveries reserves the right to make changes and cancel brochure details/routes/itineraries/accommodation and other arrangements at any time and without prior notice for any reason it considers desirable. Royal African Discoveries will inform clients of changes before departures. Royal African Discoveries shall not be held responsible for any damage whatsoever arising from any alteration or cancellation.

 

Liability:


Royal African Discoveries only acts as an agent for the principals and accordingly accepts no liability for any loss or damage which any passenger may suffer as a result of the failure of such principals to fulfil their obligations, whether in relation to travel arrangements, accommodation or otherwise. Transport providers have comprehensive passenger liability insurance. Details will be made available upon request. Any information contained in the web site/brochure/itinerary is to the best of Royal African Discoveries knowledge, true and correct and Royal African Discoveries accepts no liability for any innocent inaccuracies contained therein.

 

Insurance, Health and Visa Requirements:


Agents and passengers are required to ensure that all such requirements are attended to and Royal African Discoveries accepts no responsibility in this regard.

 

Delays / Unscheduled Extensions:


All expenses in relation to an unscheduled extension or delay caused by bad weather, strikes, flight delays, breakdowns, government interference, terrorism or any other cause which is beyond the control of Royal African Discoveries, will be for the client’s account. Royal African Discoveries shall not be held responsible for the consequences and costs arising from such delays.

 

Disputes / Law:


In the matters where it is or may be necessary to have recourse to the Court, the Courts of the Republic of South Africa shall have the sole jurisdiction to the exclusion of the Courts of any other country and the prevailing law of the Republic of South Africa shall prevail.

 

Child Policy:


A child of 12 years and older will be charged the full applicable adult per person rate. If a child shares with only 1 adult, the child will pay the full applicable adult sharing rate. To qualify for a discounted rate a maximum of 2 children under 12 years of age is allowed to share with a minimum of 2 full paying adults. A maximum of 2 children per family group is allowed at discounted rates. As a general rule children will pay 60% of the adult sharing rate but these policies differ at various properties.

Certain accommodation establishments refuse permission to children under 12 years of age, e.g. certain private game lodges. Supplier child conditions will apply in these cases.

Certain accommodation establishments only accept children in family units. These units are often in limited supply and subject to availability. Acceptance of any child on discounted conditions is therefore subject to availability and confirmation of such units.